Advisory: Call Centre Scam Alert
There has been a high volume of reports of scammers targeting customers of all financial institutions, Arab Bank Australia included. This has resulted in many thousands of dollars in losses, plus accompanying anxiety and inconvenience.
How Call Centre Scams work:
- A malicious actor / scammer obtains an account holder’s name and card details;
- Fraudulent transactions are attempted on that account;
- A Verification code or One Time Password (OTP) is sent to the account holder;
- The scammer calls the account holder, purporting to be a member of a financial institution’s Call Centre;
- The scammer asks the account holder to provide the OTP or code; and
- If the code/OTP is provided, the fraudulent transaction is permitted, potentially compromising the account.
Arab Bank Australia will not ever
- Solicit you for personal information; and
- Ask you for a verification code or OTP.
What you can do
- Never disclose to anyone else a verification code or OTP sent to you;
- Never share your card or account details with anyone.
- Monitor your financial activity for suspicious transactions; and
- Report any suspicious transactions as soon as possible:
For callers in Australia: 1800 139 241
For callers outside of Australia: +61 2 9959 7530
Advisory: SMS Phishing (Smishing) Alert
Arab Bank has been made aware of a coordinated campaign targeting customers of a partner institution. We take our customers’ security seriously so wish to advise you how you may protect yourself against this type of scam.
How Smishing works:
- A malicious actor / scammer obtains an account holder’s phone number;
- The scammer sends an SMS to the account holder, purporting to be a member of a financial institution;
- Invoking urgency, the scammer asks the account holder to visit a website;
- The website is a fraudulent replica of the real site, capturing any input login details.
What you can do
• Never tap on unknown links in messages. Instead open your browser and input the web site you know (arabbank.com.au)